Warranties

Q: How does warranty tracking integrate with repair and service jobs?

When you create a repair order or field service task for equipment, the system automatically displays the current warranty status. This helps technicians and planners understand whether work should be covered under warranty. The warranty state shows clearly on both repair orders and field service tasks, indicating whether equipment is in warranty, has expired warranty, or has no warranty coverage.

Q: Can I sell warranty extensions to customers?

Yes, the system includes a streamlined workflow for warranty extensions. From any equipment record, you can create a sales order for warranty extension. The system creates a sales order with the customer details pre-filled, and you can select the appropriate warranty configuration. When the sales order is confirmed, the system automatically extends the warranty period, either adding to existing coverage or starting new coverage if the current warranty has expired.

Q: What happens when warranties expire?

The system runs a daily automated check that updates warranty states. When a warranty expires, the equipment's warranty status changes to "expired" automatically. You don't need to manually track expiration dates. The system also updates the warranty state on any open repair orders or service tasks, ensuring technicians have current information about warranty coverage.